EXPERT MICROS LEGACY ASSISTANCE

Legacy Micros Support

A streamlined solution that offers the best in functionality and security, so you can focus on your customers.

Request MICROS Support

Get Expert MICROS Legacy Assistance from an Oracle Partner

At DCRS, we understand that your legacy MICROS POS system (RES or 3700) is the backbone of your daily operations. Your legacy MICROS POS system keeps your operations running—but when something goes wrong, even a few minutes of downtime can hurt service and revenue. That’s why DCRS offers around-the-clock support from Oracle-certified technicians who specialize in legacy MICROS RES and 3700. No subcontractors. No delays. Just direct, expert help when you need it most.

Help Desk Services

Trusted by hundreds of restaurants, bars and entertainment venues across the U.S. – including multi-location brands with custom integrations.
24×7 Help Desk staffed exclusively by 100% MICROS-certified technicians—no subcontractors.

Always-On Availability

  • Round-the-clock phone & remote support for urgent issues: POS hardware, software crashes, network drops, and more.
  • Guaranteed response times aligned with your chosen Service Level Agreement (SLA).

On-Site Support

  • Certified engineers: All on-site personnel are MICROS-trained and carry an inventory of MICROS-approved replacement parts.
  • Preventive maintenance: Scheduled health checks and firmware validations to maximize uptime.

Email Support

  • Non-urgent requests: Send logs, screenshots, and error details directly to our support inbox.
  • Typical response time: One business hour for acknowledgments, with prioritized escalation if needed.
  • Workflow overview: Each email ticket is tracked, assigned to a dedicated engineer, and updated until resolution.

Installation Services

  • Planning Meeting: Define hardware requirements, network topology, and database structure.
  • Database Development: Create menus, pricing tiers, tax jurisdictions, and custom promotions.
  • In-Person Training: Hands-on sessions for managers, servers, bartenders, and kitchen staff.
  • On-Site Installation & Launch: Coordinate equipment rack-up, network configuration, and live-site cutover to ensure a smooth go-live.

Why Choose DCRS for Your MICROS Environment

Oracle Partnership & Deep Product Expertise

  • Certified Oracle Partner: As a longstanding Oracle ally, DCRS has direct access to official firmware updates, patches, and escalation channels.
  • Decades of Hands-On Experience: We support all legacy MICROS versions—even heavily customized or third-party‐integrated environments.
  • Authorized Resources: Our team leverages Oracle-approved best practices to maintain PCI compliance and minimize risk.

Comprehensive 24/7 Support

  • Help Desk & Escalation: We have tailored procedures for MICROS POS, MICROS Reports, MICROS Kitchen Systems, and MICROS Inventory modules.
  • Remote Troubleshooting & On-Site Dispatch: Immediate intervention via VPN or physical dispatch when needed.
  • Proactive Monitoring: Real-time alerts on server health, database performance, and network connectivity to catch issues before they escalate.

Security, Compliance & Stability

  • PCI-Compliant Payments: We ensure secure payment flows on legacy MICROS hardware, including EMV pin pads and end-to-end encryption.
  • Regular Updates: Operating system patches, firmware upgrades, and security hardening keep your environment protected.
  • Disaster-Recovery Planning: Offsite backups, redundancy schemes, and annual DR testing guarantee rapid recovery from unexpected failures.

Minimized Downtime = Maximized Revenue

  • Rapid-Response SLAs: Tailored service levels reduce outage windows and protect your bottom line.
  • Real-Time Diagnostics: We continuously monitor hardware and database health to pinpoint bottlenecks.
  • Strategic Maintenance Windows: Scheduled during off-peak hours to avoid service interruptions during your busiest times.

Thinking About the Future?

Even the best-maintained legacy system eventually reaches its limits. When that time comes, we can guide your move to Oracle MICROS Simphony without disrupting your operations.

Reduced Total Cost of Ownership (TCO) Over Time

  • Eliminate Legacy Server Hardware Refreshes: No more expensive on-premise rack servers or OS license renewals.
  • Consolidate Multiple Channel Systems: Online ordering, kiosks, in-store POS, and mobile applications all live under one subscription.

Enhanced Guest Experience & Loyalty

  • Faster Checkouts & Fewer Order Errors: Handhelds and KDS integration speed up service and minimize mistakes.
  • Unified Gift & Loyalty Programs: Customers earn and redeem points seamlessly—online, in-store, and at self-service kiosks.
  • Targeted Marketing: Leverage centralized guest profiles to send personalized offers and promotions.

Simplified Multi-Location Management

  • Single Pane of Glass: Make menu updates, pricing changes, and promotional rollouts across all venues with one click.
  • Rapid Rollouts: Launch new service models—pop-ups, catering, ghost kitchens—without having to configure each location separately.

Scalable & Future-Ready

  • Next-Gen Hardware Support: Tap-to-phone transactions, handheld tablets, and self-service kiosks are pre-certified.
  • Built-In API Ecosystem: Seamlessly integrate CRM, accounting, inventory, and delivery platforms to create a fully unified tech stack.

Why DCRS vs. Competitors

Deep Oracle Partnership

  • Direct Escalation Channels: Access to Oracle engineering teams for rapid bug fixes and feature clarifications.
  • Early Feature Roadmap Insights: Stay ahead of the curve with pre-release updates and beta testing opportunities.
  • Oracle Best-Practice Compliance: Every deployment follows Oracle’s strict security and configuration guidelines.

Proven Track Record with Large-Scale Hospitality

  • Stadiums & Casino Resorts: Our team has successfully supported multi-venue, high-volume environments—managing millions of transactions per year.
  • Enterprise Quick-Service Chains: We’ve helped national QSR brands reduce order-to-kitchen times by up to 60% and achieve inventory savings of 15%.

End-to-End Lifecycle Management

  • From Legacy Support to Simphony Migration: Whether you need a firmware patch on your MICROS 3700 tonight or want to plan a full Simphony rollout over six months, DCRS owns every step.
  • No Finger-Pointing: We handle on-prem MICROS patches, emergency hardware dispatches, and Simphony cloud architecture under one roof.

Custom Integrations & Third-Party Ecosystem

  • Built-In Connectors: CRM (Salesforce, Zoho), accounting (QuickBooks, Sage), loyalty platforms, and delivery integrations (DoorDash, Uber Eats).
  • Proprietary Middleware: We bridge legacy MICROS scripts or Oracle Reports into modern BI dashboards (Tableau, Power BI) to preserve your historical data investments.

Flexible Support Models

  • Hourly Break-Fix, Monthly Service Plans, or Fully Managed Packages: Choose the option that aligns with your budget and operational requirements.
  • Optional On-Site Staffing: For large rollouts or continuous improvement projects, we can embed our engineers on-location.
  • 24/7/365 SLA: Guaranteed response times—no exceptions, even on holidays.

MICROS Expertise Without Pressure

  • No Forced Upgrades: Continued MICROS 3700 support until you’re ready
  • Long-Term Support: Comprehensive infrastructure—spare parts, certified staff, and documented processes for legacy systems.
  • Flexible Migration Timeline: Your custom Simphony roadmap on your schedule, not a vendor’s quota.